Îngrijire și mentenanță

Swarovski offers a full statutory warranty covering manufacturing and material defects for genuine branded Swarovski products purchased from Swarovski own stores (including Online) or authorized Swarovski retailers. The warranty policy can be found under Customer Care at www.swarovski.com at any time. The terms of the warranty may vary between markets and regions. The warranty only covers damage that, in the opinion of Swarovski or an authorized Swarovski retailer, is not caused by accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence, or by failure to follow Swarovski’s special product Care Advice. The Care Advice can be found under Customer Care at www.swarovski.com at any time. Every item found to be defective under this warranty may be, at the discretion of Swarovski or an authorized Swarovski retailer:

1. Replaced by an identical piece, if available:

2. Substituted with a piece of comparable value; or

3. Repaired depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts. The damaged product should be given to the closest Swarovski Shop or an authorized Swarovski retailer that will send it to the local Swarovski sales company. This warranty service is provided free of charge. Please retain the purchase or delivery receipt, the gift receipt, or the certificate of authenticity in case you have a warranty claim. The receipt or the certificate serves as proof of purchase and authenticity for products purchased and as evidence of entitlement to this warranty. These warranty conditions apply if there are no specific warranty conditions granted for specific products. Swarovski reserves the right to amend or adapt these warranty conditions, with implications for the future, at its discretion at any time. This warranty does not affect your statutory rights.

Watches: to view the watches warranty, please download the PDF.

Please keep your invoice or receipt as proof of purchase.

For products purchased in store, the till receipt serves as the proof of purchase and will be requested for any warranty claim.

Please keep it safe. For products purchased from the Online Shop, the delivery receipt serves as the warranty and a certificate per online order.

For all online purchases, the invoice or delivery receipt must be presented, in order to make any claims regarding the warranty or similar.

Due to various reasons (including, without limitation, different jewellery collections in USA, Asia, Europe, and for our Travel Retail business, different taxes, different price structure, local legal requirements, logistic reasons) Swarovski does not have an international exchange or refund policy. As a result, we are thus unable to exchange, substitute, or refund products purchased abroad.

Watches and Crystal Living​

If you have a watch or crystal living piece that is in need of repair, please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item. ​

If a fault is found and considered to be covered by the warranty, an exchange or a repair will be offered. ​

​If the damage is considered to be outside the scope of the warranty, then we might be able to offer a repair at cost.​

​You can find your nearest store using our online store finder: www.swarovski.com/store-finder/​

 

​Jewellery​

​If your Jewellery is within the warranty period, please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item. ​

​You can find your nearest store using our online store finder: www.swarovski.com/store-finder/​
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Creators Lab 
For Creators Lab Products sold online we are only able to accept online returns. This also applies to any returns of defective products. Please note that we might not be able to repair or replace the product. In such case, we will provide a full refund.

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We do not currently offer the possibility to post items for repair directly to our repair centres. 

Please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item. 

You can find your nearest store using our online store finder: www.swarovski.com/store-finder/

Swarovski pune la dispoziție o garanție legală integrală pentru piesele achiziționate de la distribuitorii autorizați Swarovski. Această garanție acoperă defectele de fabricație și ale materialelor cauzate de uzura și utilizarea normale. Fiecare produs defect în garanție va fi examinat și evaluat de către experții tehnici Swarovski. În funcție de situație, produsul poate fi reparat, înlocuit cu un produs identic sau înlocuit cu un produs cu valoare comparabilă. Din păcate, în cazul înlocuirii unui produs, Swarovski nu poate garanta că vi se va furniza exact același produs sau design. Swarovski nu va repara, înlocui sau substitui niciun bun care, în opinia companiei, a fost implicat într-un accident, a fost supus uzurii obișnuite, abuzului, modificărilor, tentativelor de reparație, neglijenței sau utilizării necorespunzătoare. În cazul în care una dintre piese nu este acoperită de termenii garanției Swarovski, compania vă poate pune la dispoziție servicii de reparații contra cost. Rețineți că o piesă defectă poate fi reparată numai dacă:
1. Produsul dvs. este o piesă Swarovski autentică, pe care este aplicată sigla Swarovski în formă de lebădă.
2. Reparația este posibilă - produsul trebuie să poată fi readus în starea sa inițială impecabilă
3. Piesele de schimb sunt încă disponibile (de obicei acestea nu mai sunt disponibile dacă un produs nu mai este fabricat). Dacă doriți să înlocuiți sau să reparați un articol, vă rugăm să aduceți produsul în ambalajul său original la un distribuitor autorizat Swarovski.
Serviciul de reparații este disponibil și pentru produsele Swarovski achiziționate în străinătate.