Step 1: 
To register your return, please go to https://tracker.arvatoscm.com.tr/ to get your return label / QR Code.

Step 2: 
Follow the instructions to complete the return registration and receive your unique QR code or return label.

Step 3:
Pack the item(s) to be returned in the original carton using the original packaging materials.

Step 4: 
Return the parcel according to the instructions of your chosen return carrier.​

Step 5: 
Allow approximately 14 working days for the return process. Once your Online return has been processed, you will receive a return confirmation email and the refund will be processed. Refunds can take up to 10 working days to show on your account. You can track your return parcel with the link provided by the return carrier.

NOTE:
If you received the item(s) as a gift, the sender will be refunded automatically.
Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.
Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.