Your Personalized Engagement Ring
Title:How to Design Your Own Ring
Title:Choose Ring Band
Title:White or Yellow Gold
Title:Pick Diamond Shape
Title:Select Carat Weight
Title:The laboratory grown diamond you choose will be IGI certified to guarantee high quality: color D-F, clarity IF-VS1, and excellent cut.
Personal Engraving
Title:Ring Size
Title:Quick Delivery
Title:Each element will be selected to match your individual requirements, after which your ring will be built and then dispatched to you within 9-12 business days.
What is a Laboratory Grown Diamond?
Title:The Quality of Diamonds
Title:International Certification
Title:Frequently asked questions
How Can We Help You?
How can I ensure I order the correct ring size?
* Use the Swarovski Created Diamonds ring size guide that helps you identify the right size in various ways.
* Alternatively, visit a store that sells Swarovski Created Diamonds, and ask for a consultation with our experts.
* If you want to return or exchange your ring, you’re entitled to 30 days free return for rings that are not engraved.
Can I return or exchange my custom ring after it has been engraved?
What should I do if I want to change the engraving?
If you noticed an error right after placing your order and want to change the engraving, please contact the Concierge Service as soon as possible. The contact details to the Concierge Service can be found on your order confirmation.
If, in the future, you wish to change or remove your engraving after cherishing your ring for some time, please note that additional charges may apply. For further information, we recommend you visit your nearest store offering Swarovski Created Diamonds.
How can I return or exchange my custom ring?
Step 1: Contact Concierge Service
To initiate your return, please refer to the information on your order confirmation.
Step 2: Receive Your Return Label
Once your return or exchange is confirmed, our team will provide you with a return label and detailed instructions for the next steps.
Step 3: Prepare Your Package
Carefully pack the item(s) in the original box, using the original packaging materials. Ensure the QR code and IGI certificate for your custom ring are included.
Step 4: Ship Your Return
Follow the instructions provided by your chosen return carrier to send the parcel back to us. Please retain the proof of return postage for your records.
Step 5: Quality Verification
Upon receipt, our quality department will verify your return. This process typically takes approximately 7 working days.
Step 6: Receive Confirmation & Refund
Once your return is accepted, you will receive an email confirmation. Your refund will be issued via the original payment method and should appear in your account within 5-10 working days.
For more information on return eligibility, please refer to the official Swarovski Returns Policy.
How long is my warranty?
Can my custom ring be repaired?
For any repair needs or warranty claims related to your custom ring, we kindly ask that you visit one of our Swarovski Created Diamond Stores. Our team of experts will be happy to assist you and ensure that your ring receives the best care and attention.
How do I cancel my order?
Can I engrave my custom ring later on?
World of Swarovski
Title:Illuminating the many facets of Swarovski from heritage to lifestyle and beyond.