Air Jordan 1 with Swarovski Crystals
Title:Frequently asked questions
Launch FAQ
Who is EQL and why has Swarovski partnered with them for this release?
EQL is a third-party commerce platform that helps manage the launch of products in high demand. Swarovski has now partnered with EQL to help manage new launches of limited-edition, high-heat X products. EQL helps us stop the bots and deliver a fair launch, getting products into the hands of more fans.
Partnering with EQL means that:
- Every entry goes through a multi-step security verification process that confirms you are a human, ensuring products get into the hands of fans who participate fairly.
- One entry per person because entries are deduplicated against unique identification tags.
- Once you have a verified EQL account, entering becomes a breeze - with entries submitted in just a few clicks.
- If you don’t win this launch, you’ll have a better chance at winning the next through EQL’s EQLizer technology.
How do I participate?
Step 1: Follow the links to the EQL entry form.
Step 2: Log in to your EQL account. If you do not have an EQL account, you will need to create one.
Step 3: Provide shipping and payment details.
Step 4: Verify your entry.
Step 5: Hit the “submit” button. Congrats! Your entry is now registered in the launch.
Am I charged to enter the launch?
Can I cancel my entry before the release window closes?
Can I cancel my entry after the release window closes?
Can I enter the launch multiple times?
How do I know if my entry was successful?
Why was my entry not successful?
My entry was selected but my order was not processed. Why?
Having your entry selected does not guarantee an order. Sometimes orders are rejected because your method of payment failed – whether it was flagged for suspected fraud, insufficient funds, or incomplete information.
Unfortunately, at this time EQL does not send a failed payment email, but you may receive one from your financial institution. Swarovski is unable to hold inventory for customers when their payment fails to process so the orders are rejected.
Who charges the fee? What shows up on my bank statement? Where do I find my invoice?
Why do only winners pay?
The fee is only charged to those who successfully and fairly secure a product through an EQL launch. EQL does not think it's right that everyone should have to pay just for the chance to participate or to increase their chances for future launches.
An invoice for your fee will be included along with your winner email.